• Hyperlocal Merchant Delivery / Store Drivers: For fresh foods, groceries, and local retail.
• Third-Party Courier Partners: For inter-city or regional parcel deliveries.
• In-Store Pickup / Click-and-Collect: For customers picking up directly from the physical shop counter.
1. Order Processing & Dispatch Timelines
Every merchant on Bizilot manages their own operational processing schedule:
- Hyperlocal & On-Demand Orders: For restaurants, grocery stores, and local retail, orders are typically prepared and dispatched within 30 minutes to 3 hours of order acceptance.
- Standard Courier Shipments: For non-perishable merchandise, apparel, hardware, or manufactured goods requiring parcel couriers, orders are packaged and dispatched within 24 to 48 hours on working business days.
- Pre-Orders & Custom Batches:Products marked as “Batch” or custom manufacture will adhere to the specific production lead-time clearly indicated on the product item page.
2. Estimated Delivery Windows
Delivery transit times vary depending on the destination pincode and selected fulfillment mode:
| Fulfillment Type | Coverage Area | Estimated Transit Time |
|---|---|---|
| Hyperlocal Store Delivery | Within 5–15 km radius of store | Same day (30 mins – 4 hours) |
| Intra-City & Regional | Same city / neighboring districts | 1 to 2 business days |
| Domestic Courier | Pan-India delivery across serviceable pincodes | 3 to 7 business days |
| In-Store Pickup | Physical merchant counter | Ready within 1 hour of confirmation |
3. Shipping Fees & Charges
Shipping rates are determined by individual merchants based on order weight, volumetric dimensions, delivery distance, and courier costs:
- All applicable delivery fees are explicitly itemized on the cart checkout screen before order placement.
- Merchants may offer free shipping promotions above specific cart order thresholds.
- No hidden handling or packaging surcharges will be applied after checkout confirmation.
4. Tracking & Delivery Verification Protocol
4.1 Real-Time Status Tracking
Once an order is placed, customers receive notifications containing real-time status links:ORDER PLACED → ACCEPTED → OUT FOR DELIVERY → DELIVERED
4.2 Secure OTP Verification
To prevent misplacement or unauthorized delivery handoffs:
- Pickup OTP: Generated when a store driver collects packages from the merchant location.
- Delivery OTP: A secure code sent to the customer's registered phone number. The delivery driver will request this code to complete the final handoff and mark the order as “DELIVERED”.
5. Undeliverable Orders & Failed Delivery Attempts
If the recipient is unavailable, the address cannot be located, or the provided mobile number is unresponsive:
- The delivery partner or driver will attempt to contact the customer up to three (3) times.
- If unreachable, standard parcels will be held at the nearest courier hub for re-attempt or returned to the merchant (Return to Origin — RTO).
- For perishable goods (cooked meals, fresh dairy, ice creams), non-delivery caused by customer unavailability will not be eligible for a refund.
6. Damaged or Tampered Shipments
Customers must visually inspect packages upon delivery. If the parcel packaging is visibly torn, tampered with, or unsealed:
- Customers may refuse delivery and notify the delivery agent immediately.
- If damage is discovered after opening, report the issue to the merchant within 24 hours with clear photos of the shipping label and contents.
7. Shipping Inquiries & Support
For queries regarding an active shipment or order delivery delay, please reach out directly using the store contact information shown on your order receipt, or contact:
Bizilot Merchant & Logistics Desk
Email: support@bizilot.com
Support Helpline: +91 93924 66772 (Monday – Saturday, 9:00 AM – 7:00 PM IST)